The Flexible Console for Every Environment
Busy operators, receptionists and office admins at hundreds of companies already use Akkadian Console™ to handle incoming calls. Users love Akkadian Console because it’s simple-to-use and ready when they need it. It provides a complete, stable solution for companies of any size, across all industries. Plus, this flexible console is available in three deployment types: an unmanaged client, managed deployment, or web-based deployment.
Efficiency
Quickly direct calls where they need to go. Drag and drop transferring, call parking, multi-line support, and more.
Simplicity
Easy for admins to deploy and maintain. Rapid installation, streamlined management and centralized reporting.
Flexibility
Available in multiple deployment options, including Unmanaged, Managed, and Web-based versions.
Intuitive Call Handling
Simplified Call Management with a Cisco Operator Console
- Drag & Drop transfer
- Call park
- Hunt Group queuing support
- Multi-line support
Powerful Directory
- Robust directory with presence
- Support for CUCM, LDAP, SQL and CSV directory sources
- Shared and private notes
- Unlimited personal directories
Flexible Deployment Options
- Serverless console for rapid deployment
- Managed client/server model for centralized management and reporting
- Web console for multi-platform support
Unmanaged Client
Web Based
Managed
Features
Easy to Learn
Akkadian Console’s clean, modern interface is intuitive and makes multitasking easy.
Customizable Dashboard
Operators and receptionists love our customizable dashboards. They can even change font sizing.
Drag-and-Drop Calls
With a click of the mouse, operators are able to direct calls by dragging and dropping incoming calls.
Speed Dials
Unlimited speed dial groups allow operators to more effectively organize and access important contacts.
Multi-line Support
Akkadian Console consolidates the most complex phones into one user interface.
Line Status
Colored line statuses include available, ringing, and busy states.
Multiple Languages
Operators may opt for the English, Spanish, or French versions.
Private and Shared Notes
Operators use their notes to track employee schedules and call information
Integrations
Integrated with Microsoft Office 365, as well as Health Level 7 (for health care providers)
It's A Dream
“It took all of fifteen minutes for our technician to download and install the Akkadian Labs software. It’s glitch free. It’s a dream.”
Resources
Simplified management for IT admins, Akkadian Web Console™ continues the process of reducing operational overhead by leveraging centralized administration, as well as eliminating client software deployment and maintenance. The client-less solution crosses operating system boundaries and can be run from almost any web browser, making it ideal for large deployments. Akkadian Console Web makes the following effortless:
- Management Upgrades
- Maintenance
Introducing Akkadian Console to Mac users (previous versions of Akkadian Console™ are designed for PC users, not Mac users. Because Akkadian Console Web works via a browser, it’s perfect for Mac users.)
- Seamless version updates: a clientless solution means no more software updates! When the Akkadian Console Server™ is updated, all clients experience the benefit immediately.
- Flexible licensing options: Akkadian Console Web offers a concurrent licensing model. Concurrent licensing provides cost, flexibility, ease-of-use, and administration benefits over the traditional per-device-model.
- Same excellent features and user experience: operators will enjoy the same features and ease-of-use, reducing the need for training.
IT admins may download and install from the Akkadian Labs site. Just download the server, install, and configure in 30 minutes. Tell your call handler to open a link in their browser.
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Intuitive
Easy to use, our flexible, streamlined, and modern interface requires minimal training time for operators.