Industry Use Cases
Akkadian Provisioning Manager™
Industries using Akkadian Provisioning ManagerTM
Learn why Akkadian Provisioning Manager™ has been chosen by leaders in their industries to help simplify moves, adds, changes and deletes within their Cisco Unified Communications and Collaboration (UCC) environments.
Global Financial Services
UCC Environment: global locations with 30,000 users
Why simplify provisioning:
- Provisioners were distributed globally, creating training & security challenges
Why Akkadian Provisioning Manager:
- APM simplified provisioning
- APM limited access to clusters by location
Teaching Hospital
UCC Environment: multi-site with 15,000 users
Why simplify provisioning:
- Hundreds of weekly MACDs required many provisioning hours and personnel
- Many provisioners accessing the system is a security threat
- Consistency was an issue–every provisioner had his/her own way of performing MACDs
Why Akkadian Provisioning Manager:
- Reduced provisioning time from 17 minutes to one minute per MACD
- 66% of provisioning resources were redirected to higher-level tasks
- Limited system access from 15 to five provisioners
- Simplified templates brought consistency
Temporary Real Estate
UCC Environment: multi-site with 4,000 users
Why simplify provisioning:
- Clients expect phones to be ready-on-arrival
- Speedy provisioning compromised accuracy
- Restricting CUCM access by location would increase system security
Why Akkadian Provisioning Manager:
- Client trained new provisioners in a matter of hours, rather than weeks
- Provisioners could prepare new office space very quickly with little notice
- Customized system access based on location
Commercial Insurance
UCC Environment: multi-site with 5,000 users, each with multiple devices
Why simplify provisioning:
- Process required highly-skilled Cisco engineers but the engineers were unable to manage the workload
- Tools like APM and Cisco Prime offered a potential solution to the workload issue
- Simplicity could allow help desk users to complete MACD work
Why Akkadian Provisioning Manager:
- Client found APM less complex and considered it a Cisco Prime Replacement
- Streamlined process by allowing helpdesk to provision
General Construction
UCC Environment: multi-site with 2,000 users, each with multiple devices
Why simplify provisioning:
- In response to a company-wide initiative to automate and streamline processes, the IT team needed a way to simplify and offload Cisco Collaboration management
- The solution needed to be flexible to accommodate all of the sites’ individual requirements
Why Akkadian Provisioning Manager:
- APM simplified Cisco Unified Communications Management, making it easier and faster while offering the ability to fully off-load this work
- APM met each location’s unique requirements because of its customizable feature set and overall flexibility
Global Law Firm
UCC Environment: international, multi-site with 2,000 users
Why simplify provisioning:
- The client’s key requirement was to reduce the provisioning process from a two-team process involving both the engineering and help desk teams, to a one-team process managed solely by help desk
Why Akkadian Provisioning Manager:
- The tool’s simplicity and security allowed the help desk to completely manage MACD work, freeing the engineers for more high-value activities
Automotive Supplier
UCC Environment: multi-site with 2,200 users
Why simplify provisioning:
- Auto part supplier was replacing a NEC PBX phone system with 300 Cisco phones as part of a new Cisco UC deployment.
- The IT staff with limited experience with Cisco needed something easy to learn
Why Akkadian Provisioning Manager:
- APM was simple to download and learn
- By using APM, an administrator not familiar with Cisco systems became proficient with MACDs very quickly
- Akkadian Labs’ support was critical to client’s decision
Cisco Partner and Managed Services Provider
UCC Environment: managing 300 devices for various clients
Why simplify provisioning:
- The service provider was looking for a way to offer new services and allow specific client resources to self-provision via a web-based interface
- The client needed to be able to brand the web-based interface with their own logo
- To support multiple managed services customers, the client needed to host multiple clusters and tenants
Why Akkadian Provisioning Manager:
- The client liked APM’s simple interface
- Akkadian Labs’ development team added the ability to brand the interface
- APM offered multi-tenant capability
Home Mortgage
UCC Environment: single-site with 300 users
Why simplify provisioning:
- The mortgage broker was new to Cisco and migrating to CUCM 10.x from a digital PBX
- The staff needed to be trained quickly
Why Akkadian Provisioning Manager:
- The client’s Cisco partner recommended APM for provisioning over Cisco Prime, which was included in the new CUCM purchase
- APM impressed with how easy it was for a non-technical person to navigate the interface and perform provisioning tasks
Medical Billing
UCC Environment: call center with 300 users
Why simplify provisioning:
- The billing firm had a high-volume of MACD work due to high-turnover personnel
- They needed to be able to integrate with Cisco’s Call Center Express
- The team wanted to offload provisioning from engineer to less technical personnel
Why Akkadian Provisioning Manager:
- APM allowed them to decrease MACD turnaround time from 18 to one minute per MACD
- The firm was able to offload provisioning to a lower technical-tier
- APM supports Cisco’s Call Center Express
Public School District
UCC Environment: multi-site with 250 users
Why simplify provisioning:
- Onsite staff had little Cisco VoIP experience
- Needed to be able to make MACDs outside of CUCM
Why Akkadian Provisioning Manager:
- APM’s easy interface allowed the team to perform their tasks without compromising CUCM
Food Bank
UCC Environment: single-site with 250 multi-device users
Why simplify provisioning:
- The team needed a tool simple enough for the help desk to complete MACD work
- The nonprofit was not satisfied with its current tool, Cisco Prime, because of its complexity
Why Akkadian Provisioning Manager:
- APM offered a streamlined, secure way to grant access to and offload MACD work to non-engineering help desk personnel
